Privacy Policy

Home-Appliance-Help.com
913-709-8974
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Privacy Policy
Updated March 1, 2023

Thank you for visiting the home-repair-help.com website located at www.home-appliance-help.com (the “Site”). The Site is an Internet property of home-appliance-help.com (“home-appliance-help.com,” “we” or “us”). This home-appliance-help.com Website Privacy Policy (“Privacy Policy”) outlines the privacy practices associated with the Site. You agree to this Privacy Policy, in its entirety, when you: (a) access the Site; (b) utilize one of the home-appliance-help.com phone numbers (“Directory Service”) in order to be connected with a third party home service professional (“Third Party Service Providers”); and (d) register to become a pro (“Become a Pro”) (the Site, Directory Services, and Become a Pro, collectively the “home-appliance-help.com Offerings”). Capitalized terms not defined herein shall have the meaning set forth in the home-appliance-help.com Website Terms and Conditions (“Terms and Conditions”). 

IF YOU DO NOT AGREE TO  THIS PRIVACY POLICY IN ITS ENTIRETY, YOU MAY NOT ACCESS OR OTHERWISE USE THE home-appliance-help.com offerings. Personally Identifiable Information We collect your personally identifiable information when you use the Directory Service or register to become a pro.

The personally identifiable information that you must provide when using the Directory Service may include: (a) your first and last name; (b) your e-mail address; (c) your primary telephone number; (d) your physical address; (e) the category applicable to your inquiry (e.g., plumbers); (f) the zip code where you require service; (g) a description of your need; and (h) at your option, your mobile telephone number.
The personally identifiable information that you must provide when signing up to Become a Pro may include: (a) your company name; (b) your first and last name; (c) your primary telephone number; (d) your zip code; (e) your e-mail address; (f) your website URL; (g) the services you offer and/or (l) any other information requested on the applicable Site Form. Consent to Call Recording When you call us, when we call you, or when we forward calls between you and Thirty Party Service Providers, we may record or monitor those calls. In those jurisdictions where consent is required for a party to record a telephone call, you consent to us recording such calls. Use of Personally Identifiable Information Other than as expressly provided for hereunder, home-appliance-help.com will never sell, rent, exchange or barter your personal information to or with any third party for financial gain or marketing purposes. 

By submitting your personal information on the Site, you agree that we may share such personal information, directly or indirectly, with Third Party Service Providers, and that the Third Party Service Providers may use such personal information for any lawful purposes, subject to any restrictions contained herein. Any information that you supply to any Third Party Service Provider shall be governed by the applicable Third Party Service Provider’s privacy policy. Please be advised that home-repair-help.com is not a home service professional and as such does not provide any home services. The ultimate terms and conditions of any products or services provided by any Third Party Service Providers will be determined by those Third Party Service Providers. We use the personal information that you make available to personalize your experience with the Site, facilitate the provision of the applicable home-appliance-help.com Offerings to you and for verification purposes. You also agree that we may contact you at any time, via e-mail or other means: (a) with updates and/or any other information that we may deem appropriate for you to receive in connection with your continued use of the home-repair-help.com Offerings; and (b) with information regarding third party products, services, offers and/or promotions that we think might be of interest to you. If you wish to stop receiving future communications from us, please see the Opt-Out/Unsubscribe section below. By using the Site, you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as amended from time to time (the “Rule”) and applicable state do-not-call regulations. In addition, where you provide “prior express written consent” within the meaning of the Telephone Consumer Protection Act (47 USC § 227), and its implementing regulations adopted by the Federal Communications Commission (47 CFR § 64.1200), as amended from time-to-time (“TCPA”), you consent to receive telephone calls, including artificial voice and pre-recorded messages and/or calls delivered via automated technology, to the telephone number(s) that you provided. Please note that you are not required to provide this consent in order to receive access to the home-appliance-help.com Offerings, and your consent simply allows home-appliance-help.com to contact you via these means. Notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, and/or on applicable state do-not-call lists, home-appliance-help.com retains the right to contact you via telemarketing (where you supply your telephone number to us) in accordance with the TCPA, Rule and applicable state do-not-call regulations as set forth in this paragraph.

We may also employ other companies and individuals to perform certain functions on our behalf. Examples include sending direct and electronic mail, removing duplicate information from user lists, analyzing data and providing marketing analysis. The agents performing these limited functions on our behalf shall have access to our users’ personal information as needed to perform their functions for us but we do not permit them to use your personal information for other purposes. We will also use your personal information for customer service, to provide you with information that you may request, to customize your experience on the Site and/or to contact you when necessary in connection with transactions entered into by you on the Site. We may also use your personal information for internal business purposes, such as analyzing and managing our business. We may also combine the information we have gathered about you with information from other sources. We also reserve the right to release current or past user information: (i) in the event that we believe that the user is using, or has used, the home-repair-help.com Offerings to commit unlawful acts and/or in violation of the Terms and Conditions, this Privacy Policy or any other of our operating rules, policies, price schedules and other supplemental terms and conditions or documents that may be published by us from time to time; (ii) if the information is subpoenaed; provided, however, that, where permitted by applicable law, we shall provide you with e-mail notice, and opportunity to challenge the subpoena, prior to disclosure of any personal information pursuant to a subpoena; or (iii) if we are sold, merge with a third party or are acquired; provided, however, that if home-appliance-help.com is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on the Site of any change in ownership or uses of your personal information, as well as any choices that you may have regarding your personal information. Moreover, you hereby consent to disclosure of any record or communication to any third-party when home-repair-help.com, in its sole discretion, determines the disclosure to be appropriate including, without limitation, sharing your e-mail address with other third-parties for suppression purposes in compliance with the CAN-SPAM Act of 2003, as amended from time to time. Non-Personal Information Collection and UseIP Addresses/Browser Type We may collect certain non-personally identifiable information about you when you visit many of the pages of the Site. This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g., Internet Explorer, Chrome, Safari), your IP address, the type of operating system that you use (e.g., Windows or Mac OS) and the domain name of your Internet service provider (e.g., Verizon, AT&T). We use the non-personally identifiable information that we collect to improve the design and content of the home-appliance-help.com Offerings and to enable us to personalize your Internet experience. 

We also may use this information in the aggregate to analyze home-appliance-help.com Offerings usage, as well as to offer you products and services. Cookies When an end-user visits the Site, we send one (1) or more cookies and/or gif files (collectively, “Cookies”) to assign an anonymous, unique identifier to the applicable end-user’s computer or other device. A Cookie is a piece of data stored on your hard drive containing non-personally identifiable information about you. Cookies have many benefits to enhance your experience at the Site. To find out more about Cookies, please visit www.cookiecentral.com. We use Cookies to improve the quality of the Site, including for storing user preferences, and tracking Site-user trends (such as pages opened and length of stay at the Site).Most Internet browsers are initially set up to accept Cookies, but you can reset your browser to refuse all Cookies or to indicate when a cookie is being sent. To disable and reject certain Cookies, follow the instructions associated with your Internet browser. Even in the case where a user rejects a Cookie, he or she may still use the home-appliance-help.com Offerings. We reserve the right to retain Cookie data indefinitely. Behavioral Tracking/Do Not Track As a general rule, other than as set forth below, neither home-appliance-help.com, nor any third parties, track the activity of Site Users in connection with the Site. However, when an Advertiser is logged into its account, we track changes in such Advertiser’s status and updates to its profile. We may use this activity data to target those Advertisers with more specific marketing messages. In addition, when an Advertiser opens or clicks on links in email marketing messages from us, we record that information and may use it to refine subsequent marketing messages. This tracking will usually occur even where the applicable Advertiser has selected the “do-not-track” option on its Internet browser. We use Google Analytics on the Site, as well as a conversion rate optimization platform called Visual Website Optimizer. These platforms do not record personal information of Site Users, but aggregate information and activity only Other Websites The Site may contain links to third-party owned and/or operated websites including, without limitation, websites owned and/or operated by our Third Party Service Providers. home-appliance-help.com is not responsible for the privacy practices or the content of such websites. These third-party websites have separate privacy and data collection practices and home-appliance-help.com has no responsibility or liability relating to them. Security We endeavor to safeguard and protect our users’ personal information. When users make personal information available to us, their personal information is protected both online and offline (to the extent that we maintain any personal information offline). 

The privacy of your personal information is very important to us. Access to your personal information is strictly limited, and we take reasonable measures to ensure that your personal information is not accessible to the public. The servers that we store personal information on are kept in a secure physical environment. We also have security measures in place to protect against the loss, misuse and alteration of personal information under our control. Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet can be guaranteed to be 100% secure. Computer hackers that circumvent our security measures may gain access to certain portions of your personal information, and technological bugs, errors and glitches may cause inadvertent disclosures of your personal information; provided, however, that any attempt to breach the security of the network, our servers, databases or other hardware or software may constitute a crime punishable by law. For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure. Any transmission of data at or through the Site is at your own risk. All of our users’ personal information is restricted in our offices. Only employees or third party agents who need personal information to perform a specific job are granted access to personal information. Our employees are dedicated to ensuring the security and privacy of all user personal information. Employees not adhering to our firm policies are subject to disciplinary action. In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information. You will be notified via e-mail in the event of such a breach. 

Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures. Minors Visitors under eighteen (18) years of age are not permitted to use and/or submit their personal information at the Site. home-appliance-help.com does not knowingly solicit or collect information from visitors under eighteen (18) years of age. home-appliance-help.com encourages parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.Opt-Out/UnsubscribeTo opt-out of receiving e-mail advertising, SMS text-based marketing (where and to the extent permitted by applicable law), telemarketing and direct mail marketing from us, you can follow the instructions at the end of the applicable marketing message or email us by emailing us at [email protected] the foregoing, we may continue to contact you for the purpose of communicating information relating to your use of the home-appliance-help.com Offerings and to respond to any inquiry or request made by you. To opt-out of receiving home-appliance-help.com Offerings-related and inquiry response-related messages from home-appliance-help.com, you must cease utilizing the home-appliance-help.com Offerings and submitting inquiries to home-appliance-help.com, as applicable.Deleting and Updating Your InformationAt your request, we will inform you of what personal information we have on file for you. In addition, at your request, we will remove and/or modify the personal information that you have provided to us, or that we have collected. You may do so by contacting us via email at [email protected] provided, however, that we ask individuals to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes).Please be advised that deleting your personal information will terminate your access to some or all of the home-appliance-help.com Offerings. 

If you wish to continue using the home-appliance-help.com Offerings, you may not delete the personal information that we have on file for you.Please be further advised that, after you delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.Changes to this Privacy Policyhome-appliance-help.com reserves the right to change or update this Privacy Policy at any time by posting a notice on the Site that we are changing this Privacy Policy. If the manner in which we use personally identifiable information changes, home-appliance-help.com will notify users by: (a) sending the modified policy to our users via email; and/or (b) any other reasonable means acceptable under applicable state and federal law. You will have a choice as to whether or not we use your information in this different manner, and we will only use your information in this different manner where you opt-in to such use. Contacting the Site If you have any questions about this Privacy Policy or the privacy practices of home-appliance-help.com, please feel free to e-mail us at [email protected] California Privacy RightsIf you are a resident of the State of California and would like to know how your “personal information” (as defined in the Shine the Light Law, Cal. Civ. Code § 1798.83) is shared with third parties, what categories of personal information that we have shared with third parties in the preceding year, as well as the names and addresses of those third parties, please contact us at [email protected], if you are a resident of the State of California and would like to opt-out from the disclosure of your personal information to any third party for marketing purposes, please contact us at [email protected]. Please be advised that where California State residents opt-out from permitting their personal information to be shared, such individuals may still receive selected offers directly from us, in accordance with applicable law. Filing a Complaint with the Federal Trade Commission

To file a complaint regarding our privacy practices, please click here.
home-appliance-help.com
913.709.8974
On an Island, LLC
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©2024 by home-appliance-help. home-appliance-help is a free service that helps users connect with local appliance repair contractors. All contractors are independent and home-appliance-help does not warrant or guarantee any work performed. It is the responsibility of the user to verify that the contractor they hire has the necessary license and insurance required for the work being performed.